Returns

Last updated: July 2026

We want every print to arrive in perfect condition. Because each piece is made to order specifically for you, our returns policy focuses on items that reach you defective or damaged rather than on change-of-mind returns of a personalised product.

The 30-day window

If your print arrives with a manufacturing fault or is damaged in transit, let us know within 30 days of delivery. Within that window we will arrange a replacement or a refund for the affected item at no extra cost to you.

What we need from you

To assess the issue quickly and arrange a replacement, please send us a clear photo that shows the defect or damage. A photo of the packaging is helpful too when a parcel has been knocked in transit. The image lets us confirm what went wrong and, where needed, raise it with our print partner or the carrier.

How to report an issue

1. Email [email protected] within 30 days of receiving your order.
2. Include your order number and a short description of the problem.
3. Attach a photo of the fault or damage.

Once we have these details we will respond with the next steps. In most cases you will not need to post the item back to us.

Resolution

For a confirmed defect or transit damage we will either reprint and reship the item or issue a refund to your original payment method. Refunds are processed once the claim is approved and typically appear within a few business days, depending on your bank.

Made-to-order items

As prints are produced individually for each order, we are generally unable to accept returns simply because you have changed your mind. This does not affect your rights where an item is faulty, not as described or damaged on arrival.

Contact

Any return or damage question can be sent to [email protected] and a person will reply.